Refund Policy

A Legal Disclaimer

Important Notice: This Legal Disclaimer applies to all users of the Golfero website (www.golfero.club and any affiliated sites), products, services, and communications. By accessing, browsing, or using any part of our website, purchasing our products, or engaging with our brand in any way, you acknowledge and agree to be bound by this Disclaimer, as well as our Terms and Conditions, Privacy Policy, Return Policy, and Cookie Policy (collectively, the "Policies"). If you do not agree with any portion of this Disclaimer, you must immediately cease using our website and services.

No Warranties or Guarantees: Golfero provides its website, products, and services on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, Golfero disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or reliability. We make no representations or warranties that our website will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that our products will meet your specific requirements or expectations. Product images, colors, descriptions, and specifications are provided for illustrative purposes only and may vary due to lighting, display settings, manufacturing variations, or other factors.

Limitation of Liability: To the maximum extent permitted by applicable law, Golfero, its affiliates, officers, directors, employees, agents, suppliers, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, data, goodwill, use, or other intangible losses, arising from or related to:

Your use of or inability to use our website, products, or services;
Any unauthorized access to or use of our servers or data;
Any interruption or cessation of service;
Any bugs, viruses, trojans, or similar that may be transmitted;
Any errors or omissions in any content;
Any conduct of any third party; even if Golfero has been advised of the possibility of such damages. In no event shall our total liability to you for all claims exceed the greater of (a) the amount you paid for the specific product or service giving rise to the claim in the preceding twelve (12) months, or (b) $100 USD.

Third-Party Links and Content: Our website may contain links to third-party websites, advertisements, or content. These are provided for convenience only. We do not endorse, control, or assume responsibility for the accuracy, legality, or availability of any third-party sites or content. Your use of such third-party resources is at your own risk, and this Disclaimer does not apply to them.

Intellectual Property: All content on the Golfero website, including text, graphics, logos, images, product designs, videos, and software, is owned by Golfero or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. Unauthorized reproduction, distribution, modification, or use of any content is strictly prohibited and may result in civil or criminal penalties.

User-Generated Content: If you submit reviews, comments, photos, videos, or other content to our website or social media channels, you grant Golfero an irrevocable, perpetual, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent that you own or have all necessary rights to submit the content and that it does not infringe third-party rights.

Indemnification: You agree to indemnify, defend, and hold harmless Golfero and its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of our Services, violation of this Disclaimer or our Policies, or infringement of any third-party rights.

Governing Law and Jurisdiction: This Disclaimer is governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes arising from or related to this Disclaimer or your use of our Services shall be resolved exclusively in the state or federal courts located in Tarrant County, Texas. You consent to the personal jurisdiction of such courts.

Changes to Disclaimer: Golfero reserves the right to modify this Disclaimer at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services constitutes acceptance of any updated Disclaimer.

Not Legal or Professional Advice: The information on our website is for general informational purposes only and does not constitute legal, financial, tax, medical, or professional advice. Consult qualified professionals for advice specific to your situation.

This Legal Disclaimer was last updated on January 15, 2026.

Refund Policy - The Basics

Effective Date: January 15, 2026

At Golfero, we want you to be completely satisfied with your premium golf hats. If something isn’t right, we’re here to make it easy with our straightforward return and exchange process.

Return Window You may return or exchange eligible items within 30 days of the delivery date shown on your tracking information or order confirmation.

Eligible Items and Condition Requirements To qualify for a return or exchange, the item must be:

Unused and unworn
In its original, undamaged packaging
With all original tags, labels, and accessories attached
Free of stains, odors, pet hair, or signs of wear

Non-Returnable / Non-Exchangeable Items The following items cannot be returned or exchanged:

Customized, personalized, or monogrammed hats
Final sale or clearance items (clearly marked as such on the product page or at checkout)
Items damaged due to misuse, improper care, washing, alteration, or accidents after delivery
Gift cards or digital products (if offered in the future)

How to Initiate a Return or Exchange

Contact our support team at support@golfero.club or log into your account and submit a return request through the order history section. Include your order number and the reason for the return.
We will review your request and email you instructions, including a return authorization and (for U.S. returns) a prepaid shipping label where applicable.
Pack the item securely in its original packaging (or equivalent safe packaging) and include all tags and accessories.
Ship the package using the provided label or your preferred carrier. Keep your tracking number for reference.

Refunds Once we receive and inspect your return (typically within 5–7 business days of receipt), we will process your refund to the original payment method.

Refunds cover the full purchase price of the item(s).
Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped, defective product, or damaged in transit).
Allow 3–10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges If you prefer an exchange (different size, color, or style), note your preferred replacement in your return request.

We will ship the new item once we receive and inspect the original (subject to availability).
If the exchange item costs more than the original, you will be charged the difference. If it costs less, we will refund the difference.
Exchange shipping is free for U.S. customers if the original item qualifies under our return policy; otherwise, standard shipping rates apply.

Defective, Damaged, or Incorrect Items If your hat arrives damaged, defective, or is not what you ordered:

Contact us within 7 days of delivery at support@golfero.club with photos of the issue and your order number.
We will provide a prepaid return label (U.S.) or instructions for international customers.
Approved claims receive a full refund (including original shipping) or a free replacement, at our discretion.

Return Shipping Costs

U.S. customers: We provide a prepaid return label for most returns, but a $6 restocking/processing fee may apply for non-defective returns (waived if the return is due to our error).
International customers: You are responsible for return shipping costs, customs fees, and any duties/taxes. We recommend using a trackable service.

Warranty Information All Golfero hats come with a 1-year limited warranty against manufacturing defects (e.g., stitching failures, material flaws present at purchase). This warranty does not cover normal wear and tear, damage from improper use or care, or cosmetic issues after use. Contact support@golfero.club for warranty claims with photos and proof of purchase.

Changes to This Return Policy We may update this policy at any time. Changes will be posted here with a new effective date. Your continued use of our website or placement of orders after changes constitutes acceptance of the updated policy.

This Return Policy was last updated on January 15, 2026.